    |
| |
Customer/Product Satisfaction Survey Please complete the below survey.Your responses will ensure we are always providing outstanding customer service. |
|
1.) How long have you been a customer of A. E. Stone, inc.? |
|
| 2.)
Overall, How satisfied are you with our service? |
|
| 3.)
What must A. E. Stone, inc. do for you to give our service a higher
satisfaction rating? |
|
| 4.)
Overall, how satisfied are you with our products: | |
| 5.)
What must A. E. Stone, inc. do for you to give our products a higher
satisfaction rating? |
|
6.) Please rate A. E. Stone, inc's. performance on the following factors: |
|
| Responsiveness
of sales contact to your request for pricing: |
|
| Responsiveness
of estimators to your request for pricing: |
|
| Responsiveness
of Accounting department: |
|
| Competitive
product pricing; product pricing is : : |
|
| Competitive
installation pricing; lay down pricing is : |
|
| Product
compliance to specifications: |
|
| Timing
of product delivery: |
|
| Invoice
accuracy is: |
|
| Handling
of complaints: |
|
7.)
Please answer the question by indicating your level of satisfaction
with the following descriptions of your most recent experience with
a member of our plant staff. |
|
| Understood
my needs and desires: |
|
| Was
respectful: |
|
| Was
patient: |
|
| Was
knowledgeable: |
|
| Was
courteous: |
|
| Was
helpful: |
|
| Was
efficient: |
|
Was
clear and easy to understand: |
|
| Was
professional: |
|
| Followed
through on promises: |
|
Solved
my problem in an efficient manner: |
|
| Acted
with a high sense of urgency: |
|
| 8.)
Taking into consideration all of the contact you have had with A. E.
Stone, inc. How would you rate us: | |
| 9.)
How likely are you to use our products or services in the future: | |
| 10.)
We welcome comments and suggestions to improve our service and
product ratings (answers provided in questions 3 and 4): |
|
| 11.)
Name: |
|
| 12.)
Company: |
|
| 13.)
Address: |
|
| 14.)
City: |
|
| 15.)
State: |
|
| 16.)
Zip code: |
|
| 17.)
Phone: |
|
| 18.)
E-mail: |
|
| 19.)
Would you like someone to contact you to discuss your responses further: |
Yes: |